Webshop Return Policy
Customer satisfaction is very important to us. If you are not happy with your goods, which we obviously regret, or need to exchange an item for a different size, you may return your order within 14 days following the date that you receive the goods. In order to receive a refund to your credit card, you must abide by the following instructions. If you would like to have any assistance, please send an e-mail to [email protected]
Terms & Guidelines
Attn: 'Returned Goods Webshop'
1017 VT Amsterdam,
MaisonNL is NOT responsible for any return custom charges made.
In case of a return you will receive the payment of your purchase, not including delivery costs for initial shipment, as soon as possible and within 14 days after you have selected to use the right of return.
You bear the costs and risks for the return shipment and have the responsibility to safely return the purchased. The amount will be refunded on the account of your original payment method.
Exclusion of right to return
We only offer refunds. If you would like to exchange an item we advise you to return the unwanted item(s) and make a new order for the item(s) or size(s) you prefer.
Damaged/ Mis-shipped Items
While we package your order with utmost care, damage might, unfortunately, still occur. In the highly unlikely event your order got damaged during the shipping process and arrives flawed, please notify us immediately, either via phone or email. Also, please send us a photo of the damaged item in the original state you received it in; this will help speed up the compensation process.
When we have received the product and approved the claim you will be informed and a new product, along with compensation return-shipping costs, will be sent to you, or we will refund you for the product and the return-shipping costs within 14 days.